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In order to become a VIP Member of Reina's Search you must complete our 'review' form which allow you to spill the "tea" on your purchases in an easy way. Once you have been contacted by one of our Review Customer Specialists to verifiy your review information as accurate, you can expect to receive an email soon after confirming your approval for VIP Membership and allowing you access to our Social Media platform where you'll be able to chat with and connect with other Members.

When you subscibe to Reina's Search you will receive a 30 Free Trial that allows you immediate discounts of at least 10% (We have frequent and reoccurring promotions), you receive access to our general Members information ~ which includes our monthly styling advice release (providing helpful styling techniques, haircare treatments, and much more), and the opportunity to earn extra rewards towards money off on purchases.

No. We believe that hair is an intimate apparrel purchase and should not be allowed to be returned for resale. We do offer exchanges on merchandise that reviewed for eligible exchange (please review our exchange pollicy in full for more information on this review process) via submission through our website. Purchases that want to be qualified for exhange have to be submitted through this process. It's actually easier than and less expensive than paying return shipping cost, and definitely more timely. Customer's may submit video and photos of there purchase via our Order Review website page. These are reviewed by staff who then will contact you about your concern and exchagne options if any.

No. Our website is available for online purchase 7 days a week, and our customers and Members are free to chat, buy, and use our service offered on our website 24/7 but our office staff is only availble Monday through Friday 10am to 6pm ~ Eastern Standard Time Saturdays 12 Noon to 6pm ~ Eastern Standard Time

Yes. We do try to answer phone calls in the order they are recieved. We only have one receptionist and she is doing an awesome job! But she receives a lot of calls on any given day in addition to her other tasks. The best way to contact someone and receive and faster response time is to email according to your need. If your not sure ~ feel free to contact our corporate office at office@reinassearch.com

With 'My Favorite' Savings Option You Save When You Know What You Love! You’ll save up to 30% on any subscription item. Your favorite choice will automatically be shipped to you each month when your discounted payment is made. Your 'Favorite' shipped to you automatically each month for 3 months. No Worries! Automatic Savings! Payments will be deducted automatically ONLY once a month before the item is shipped. You’ll receive an email confirmation that your order has been completed and another email confirmation informing that your order is on the way! It’s that easy! Try it and save!

That question is best answered by our About section. You can access that information on the menu bar at the top of the page.

Each product we carry at Reina's Search is individually picked for quality. We have a Shipping Information page that goes more into detail about product delivery and timing of delivery. But just as a simple heads up, usually the less expensive the item, the longer it takes for delivery. We make every effort especially in today's uncertain times to keep item cost down for our customers, partners, and to stay in business. https://www.reinassearch.com/shipping-information

With 'Stylist Subscription' Savings Option Stylist Save for options they know that their clients will need. You’ll save and automatically have items shipped each month. Great for a beginning stylist or someone who only works with relatives or friends. Payments will be deducted automatically ONLY once a month before the item is shipped. No Worries! You’ll receive an email confirmation that your order has been completed and another email confirmation informing that your order is on the way! Cancel Anytime Prior To Monthly Billing! It's that easy!